Shipping Options

Carriers

We currently offer shipping through United Parcel Service, Federal Express and the U.S. Post Office. Not all options are available to all areas, however, and your shipping options will be limited to those carriers and services available in your area. Shipping costs are calculated using current rate schedules from each carrier, based on the weight and size of your total shipment.

Currently, both UPS and FedEx are assessing a fuel surcharge to all shipments worldwide, and that surcharge varies from month to month. The fuel surcharges, as well as any additional service or destination charges required by the carrier are factored into your shipping cost.

Shipping Times

On the shipping selection page of the order form, we estimate the number of days it will take for you to receive your order. These times are based on the shipper’s estimate of average transit times, plus processing times at our warehouse.

Insurance

We currently insure all foreign shipments through USPS to the limit allowed by either the US post Office or the destination country’s postal service, whichever is lower. In no case can we send a foreign shipment via Parcel Post which is valued at over US$5.000.00, unless we break the order down into smaller parcels. Insurance costs are factored in to the shipping cost displayed on the shipping selection page of our order form.

Claims and Returns

If you receive an order which has been damaged in transit, contact our office immediately at 1-800-819-4245 for instructions and a Return Authorization number. We cannot accept returned merchandise without a RA number.